Returns & Refund Policy

At ORORION, your satisfaction matters. This policy explains when and how you can request a return or refund for products purchased through ororion.pro.

Last Updated: April 2026

⏳ Return Window

Eligible items may be returned within 14 calendar days from the date of delivery.

✅ Condition Required

Products must be unused, undamaged, and in original packaging with all accessories included.

💳 Refund Method

Approved refunds are issued to the original payment method within 7–10 business days.

📩 Easy Request

Simply contact our support team with your order details to begin the process.

1. Eligibility for Returns

To qualify for a return, the item must:

• Be purchased directly from ororion.pro
• Be returned within 14 days of delivery
• Be unused and in resalable condition
• Include original packaging, tags, and documentation
• Be accompanied by proof of purchase

2. Non-Returnable Items

The following items are not eligible for return unless defective:

• Personalized or custom-made products
• Digital downloads or digital services
• Items marked as “Final Sale”
• Products damaged due to misuse or improper handling

3. How to Request a Return

1. Email our support team at [email protected]
2. Provide your order number and reason for return
3. Attach photos if the item is damaged or defective
4. Wait for return authorization and shipping instructions

Returns sent without prior authorization may not be accepted.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 7–10 business days
• Shipping fees are non-refundable unless the return is due to our error
• Refund timing may vary depending on your payment provider

5. Damaged or Incorrect Items

If you receive a defective or incorrect product, contact us within 48 hours of delivery. Include clear photos and your order number.

ORORION will arrange a replacement, repair, or full refund at no additional cost when the issue is verified.

6. Contact Information

For questions regarding this Returns & Refund Policy, please contact:

ORORION Customer Support
Email: [email protected]
Website: https://ororion.pro
Response Time: Within 1–2 business days